Terms & Conditions

Welcome to Have Nairobi. These Terms and Conditions (“Terms”) govern your access to and use of our website, products, and services available at www.havenairobi.com.

By using our website, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our website.

1. Use of the Website

You must be at least 18 years old or using this website under the supervision of a parent or guardian.

You agree to use this website for lawful purposes only and in a way that does not infringe the rights of others or restrict their use of the site.

2. Cookies

Our website uses cookies to enhance your browsing experience.

By accessing Have Nairobi, you consent to the use of necessary cookies.

Optional cookies (for analytics or marketing) are used only with your consent. You can modify your cookie settings at any time through your browser's preferences.

3. Intellectual Property

All content on the Have Nairobi website—including text, logos, images, graphics, and design—is the property of Have Nairobi Collections and protected by copyright and trademark laws.

You may not copy, reproduce, distribute, or use any content without prior written permission from Have Nairobi.

4. Orders & Payments

Placing an order on our website constitutes an offer to purchase.

All prices are listed in Kenyan Shillings (KES) and may change without notice.

Payment must be made in full at checkout or upon delivery for Cash on Delivery (COD) orders.

We accept M-Pesa, debit cards, and bank transfers.

Have Nairobi reserves the right to accept or decline any order at its discretion.

5. Shipping & Delivery

We deliver across Kenya through trusted courier partners.

Shipping fees, timelines, and available options are shown at checkout.

For more details, please review our Shipping Policy.

6. Returns & Exchanges

If your order doesn’t fit or arrives defective, we’re here to help.

Review our Returns Policy for full details on eligibility, timelines, and refund procedures.

Items must be unworn, unwashed, and in their original packaging to qualify for a return or exchange.

7. User Content & Reviews

Parts of this website may allow customers to post reviews or comments.

You are responsible for any content you post. Have Nairobi reserves the right to remove any content deemed inappropriate, misleading, or offensive.

By posting a comment, you grant Have Nairobi a non-exclusive right to use or display it on our website and marketing materials.

8. Limitation of Liability

To the fullest extent permitted by law, Have Nairobi shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products.

Our total liability shall not exceed the total amount paid for your order.

We are not responsible for third-party service interruptions or delivery delays beyond our control.

9. Privacy & Data Protection

Your privacy matters to us. Personal data is handled in accordance with the Kenya Data Protection Act, 2019.

We collect and process your information only to fulfill orders, improve our services, and provide personalized communication.

Please read our Privacy Policy for details.

10. External Links

Our website may contain links to external sites. These are provided for convenience only, and Have Nairobi does not endorse or take responsibility for their content or policies.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of Kenya.

Any disputes shall be resolved through arbitration or in the courts of Nairobi County.

12. Changes to These Terms

Have Nairobi may update or modify these Terms from time to time.

Changes take effect immediately upon posting. Continued use of our website indicates your acceptance of the revised Terms.

13. Contact Us

For any questions or concerns about these Terms, don't hesitate to get in touch with us:

📧 hello@havenairobi.com

📞 +254 116 532025

🌐 www.havenairobi.com